Returns & Refunds

• If you receive a wrong, damaged or faulty item, tell us within 48 hours of delivery through chat or at support@upshoppk.com.
• Send a clear, unedited unboxing video that shows the parcel being opened and the problem. Claims without an unboxing video may be refused.
• We pay the return shipping and refund the delivery charge, or send a replacement if you prefer and it is in stock.

• Each product page shows whether that product can be returned and for how many days, for example "7-day returns" or "No returns".
• Items must be unused, in the original packaging, with all tags and accessories.
• You pay the return shipping, and the original delivery charge is not refunded.

1. Contact us through chat or at support@upshoppk.com with your order number before sending anything.
2. We'll confirm the return and tell you where to send it.
3. Pack the item securely with everything it came with.

• We check the item when it reaches us. Refunds are paid by bank transfer to your account within 7 working days after that.
• We'll ask for your bank account details in chat or by email. Cash-on-delivery orders are refunded this way too.
• If the item is not in the condition described above, we may refuse the return and send it back to you.

You can cancel an order for free within 24 hours of placing it, from the order page, before it ships.